Return & Refund Policy

Dear valued customer,

Thank you for shopping at VibrantLife. Your satisfaction and confidence in our bag and accessory collections are our top priorities.

Important Quality & Protection Notice: All returned bags and accessories must be unused, unwashed, free of perfume or odors, with all original tags attached, hardware protective films intact, and packaged in their original, undamaged dust bags and boxes.

1. Return & Exchange Eligibility

• Return Window: If you wish to return an item, please contact us at service@vibrantlife.online within 30 days of receiving your package.

• Product Condition: Items must be returned in their original, resellable condition (unused, unwashed, with all hangtags, brand labels, zipper protective films, strap covers, dust bags, and original packaging intact).

• Non-Returnable Items: Any worn, altered, scratched, or tagless bags cannot be accepted for return or refund due to quality control and resale regulations.

2. Return Shipping Costs

• Standard Returns: For returns due to personal preference, style choices, or change of mind, all return shipping costs are the responsibility of the customer.

• Defective or Damaged Products: If you receive a defective, crushed, damaged, or incorrect item, please email us clear photo or video proof. In these cases, VibrantLife will cover the return shipping costs.

3. Return Procedure & Inspection

1. Contact Us: Email service@vibrantlife.online with your order number to initiate a return request. We will provide you with step-by-step instructions and the return warehouse address.

2. Quality Inspection: Upon receiving your returned package, our quality control team will inspect the item's condition to ensure it meets our merchandise standards.

3. Ineligible Returns: If a returned item shows signs of wear, hardware scratches, scent contamination, or structural damage caused after delivery, the return will be rejected. Any shipping costs associated with returning the item back to the customer will be the customer's sole responsibility.

4. Refunds & Processing Time

• Refund Issuance: Once your return is inspected and approved, a refund will be issued to your original credit card or payment method within 15 business days.

• Shipping Deductions: For standard returns, any initial shipping fees or return logistics costs incurred from our side will be deducted from your total refund amount.

• Customs Clearance: Please note that international customs return procedures may take up to 2 weeks to process before reaching our warehouse.

5. Damaged or Defective Items

If you discover a defect or transit damage in your bag upon delivery (such as broken zippers, defective hardware, torn stitching, or crushed structure), please notify us immediately at service@vibrantlife.online with photo/video evidence. Our customer support team will guide you through the replacement or refund process until the issue is fully resolved to your satisfaction.

Should you have any additional questions regarding our Return & Refund Policy, please do not hesitate to reach out to us at service@vibrantlife.online. We are always here to assist you!

• Operating Entity: Hippocamp Tech (Hong Kong) Limited

• Customer Support Email: service@vibrantlife.online